Refund Policy
Policy Content
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Due to the custom nature of laser engraving, we do not offer refunds or returns for reasons such as a change of mind or customer-submitted file errors.
Eligible Refunds
You may request a full refund or remake if:
The item arrives damaged
The engraving differs significantly from the approved design
There is a production error caused by us
Requests must be made within 7 days of receiving the item. Please include photos and your order details.
Non-Refundable Cases
Refunds will not be granted for:
Customer design errors (misspellings, incorrect sizing)
Subjective dissatisfaction when the item matches approved design
Minor variations in material or engraving finish
Cancellations
Orders may be canceled before engraving starts for a full refund. Once production begins, cancellations are no longer accepted.
Return of Damaged Items
We may request that damaged or defective items be returned before issuing a refund or remake.
